Where the manual work sits in IT and SaaS
Process automation for IT, software and SaaS.
IT and SaaS teams build software but lose time to internal workflows. Users are created and deprovisioned by hand, support tickets sorted manually, invoices and usage data reconciled between systems. These processes are recurring enough for automation and at the same time too unstructured for pure RPA. We work as an implementing consultancy and bring the process with the fastest ROI live first, connected to CRM, ticketing and your tools through clean APIs.
What comes in: PDF invoices, E-mail requests, Orders, Forms, Excel sheets, Onboarding. AI + RPA. Where it lands: SAP, CRM, DATEV, Approval.
Worth it for your case? Talk it through via our booking calendar, alternatively info@prozessautomatisierung.co.
Concrete use case: support triage and provisioning
The classic case is support triage. A ticket comes in, an AI reads the content, categorises by topic and urgency, assigns it to the right team and suggests a first reply from the knowledge base. When onboarding new customers, accounts, roles and access are provisioned automatically, and cleanly revoked on offboarding. A human checks exceptions instead of handling every ticket and account by hand.
How we work
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We start with a process assessment, measure how much time triage and provisioning bind today and estimate the ROI.
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Then we bring a clearly scoped pilot live, with an API connection and monitoring.
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Only once it holds do we expand.
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No big-bang, but a start that fits cleanly into your existing infrastructure.
Classic RPA vs. process automation with AI
| Criterion | Classic RPA | With AI |
|---|---|---|
| Tickets | rigid rules | content is understood |
| Connection | UI clicks | real APIs |
| Prioritisation | fixed | AI estimates urgency |
| Maintenance | high on change | more robust |
Pure RPA clicks through interfaces even though IT and SaaS usually have clean APIs. With AI and real interfaces, tickets are understood and processes triggered reliably instead of waiting on UI states. The CRM and ticketing connection keeps data in sync. So the automation stays low-maintenance rather than breaking on every UI update.
Review your processWant to walk through it together? Book via our booking calendar, or write to info@prozessautomatisierung.co.
Book a strategy call
Straight into the calendar
Book your strategy call via the calendar: Book a strategy call. Alternatively, reach us by email at info@prozessautomatisierung.co.
Or send an email to info@prozessautomatisierung.co