Where the manual work sits in online retail

Process automation for e-commerce and online retail.

In e-commerce, volume grows faster than the team. Orders, returns, payment matching and service requests often run on semi-automatic processes where a lot gets retyped and copied back and forth between shop, ERP and payment provider. These processes are recurring enough for automation and at the same time too unstructured for pure RPA. We work as an implementing consultancy and bring the process with the fastest ROI live first, connected to shop, ERP and CRM.

Contact Review your process

Worth it for your case? Talk it through via our booking calendar, alternatively info@prozessautomatisierung.co.

Concrete use case: returns and service

The classic case is returns handling. A return is reported, the automation checks order and status, creates the return label and updates stock and refund. In service, an AI reads incoming requests, categorises them and suggests answers from order history and FAQ. A human decides on exceptions instead of typing every standard case. Handling times drop, and service stays responsive even during peaks.

How we work

We start with a process assessment, measure how much time order handling and service bind today and estimate the ROI.
Then we bring a clearly scoped pilot live, connected to shop and ERP and with monitoring.
Only once it holds do we extend to more processes.
No big-bang, but a start that runs with a lean team.

Classic RPA vs. process automation with AI

Classic RPA vs. process automation with AI
Criterion	Classic RPA	With AI
Service requests	rigid macros	content is understood
Shop/ERP	ad hoc	cleanly connected
Peaks	often break	scale along
Maintenance	high on change	more robust

Pure RPA clicks through interfaces and barely copes with free text in service requests. With AI in front, requests are understood and fitting answers suggested. The shop, ERP and CRM connection keeps order and customer data in sync. So handling stays stable even in seasonal business rather than tipping over at every peak.

Review your process

Want to walk through it together? Book via our booking calendar, or write to info@prozessautomatisierung.co.

Book a strategy call

Straight into the calendar

Book your strategy call via the calendar: Book a strategy call. Alternatively, reach us by email at info@prozessautomatisierung.co.

Or send an email to info@prozessautomatisierung.co

Review your process

FAQ

Do you connect our shop and ERP?

Yes, integration is the core. We connect order handling, returns and service to shop, ERP and CRM, so data is not retyped. This connection decides whether an automation really holds in daily operations and relieves your team.

Does it help with seasonal peaks?

Yes. Because the automation handles standard cases, your service scales with volume without short-term hiring. People handle exceptions, the machine handles the mass.

How fast does ROI show?

Because we start with a clearly scoped pilot like returns or service, the value is often visible within weeks. We measure before and after, before you automate more processes.